Frequently Asked Questions
Everything you need to know about shopping with Sisi Copenhagen.
What materials are used in Sisi Copenhagen jewelry?
We pride ourselves on quality and durability. Most of our pieces are crafted from 925 sterling silver, often plated with 18k gold. All our jewelry is 100% nickel-free and follows strict EU standards for metal safety.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery within Denmark typically takes 1-2 business days, while international orders usually arrive within 3-7 business days. Shipping costs are calculated at checkout, and we offer free shipping on orders above a certain threshold.
What is your return policy?
You can return any item within 30 days of receipt, provided it is in its original condition and packaging. Please note that for hygiene reasons, we cannot accept returns on earrings unless they are faulty.
How should I care for my jewelry to make it last?
To maintain the shine of your jewelry, we recommend removing it before showering, exercising, or sleeping. Avoid direct contact with perfumes, lotions, and chemicals. Store your pieces in a dry place, preferably in the Sisi Copenhagen box provided.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support local payment options like MobilePay (in Denmark), Klarna, and PayPal for a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Yes! As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can follow your package all the way to your door.